Multi-channel customer service: more is better?
What does an omni-channel strategy for customer service involve? How does it work and how does it differ from the multi-channel model? Is more better?
Outsourcing with technology and creativity
About us
We are part of the Quantik family.
For 20 years we have been helping organisations achieve their business objectives through outsourcing services powered by automation.
Why choose us?
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ISO 9001 certified
We grow your business
We combine technology, business skills, creativity and a great team to optimise your processes and identify growth opportunities.
Much more than a contact center
Markets evolve, and so do we. That is why, in addition to the classic customer service, technical support, revenue generation and back office services, we incorporate IVR (interactive voice response) and RPA (robotic process automation) solutions, which allow us to automate the simplest and most repetitive tasks, in order to focus the effort and time of our agents on the more complex and higher value tasks.
We have the technological support of Quantik, which allows us to design technological solutions that fit your processes and boost your organisation.
Strong and meaningful relationships with your audiences
We care about making your customers happy. From Uruguay, our talented team works to raise the quality of your customer service and make your company the best version of you, no matter where you are.
A safe bet
Clutch, the review platform for B2B companies, selected us as one of the leading BPO service providers in Uruguay in 2021.
They already trust us
Latest articles
What do the contact centers of the future look like?
Omni-channel, artificial intelligence and bots with human voice are some of the concepts that are already being applied.
Highlight: Porto Seguro
We assembled a team of professionals to process outstanding cases. By August, the annual turnover target had already been exceeded - find out how we did it!
Highlight: BROU
In four weeks we achieved almost 100% effectiveness - find out how we did it!
Clutch chooses us as one of the best BPO companies in 2021
Clutch, the international B2B review platform, recognised us as one of the top BPO service providers of 2021.
