SYNAPSIS

Smart Outsourcing

BPO | Contact Center | Back-Office Solutions Tech Support| Revenue Generation

Synapsis offers strategic outsourcing for different business processes. We pride ourselves in our ability to offer a complete service portfolio, including customer care, specialized technical support, back-office solutions, and lead and revenue generation, with more than a decade of experience in the world of BPO.

What is Synapsis?

Synapsis is a strategic outsourcing firm focused primarily on various business processes.

Using a state-of-the-art multimedia Call Center platform, we offer customer service and technical support services from our offices in Montevideo, Uruguay.

We want to be a pillar of growth and continuous improvement for all our clients. We provide a professional service that remains compliant with technical standards, both in training our dedicated staff, and building a lasting relationship with our clients.

Synapsis offers customer service and technical support to organizations from our call center in Montevideo. We are experts identifying and capturing potential clients for your organization, and we offer a vast suite of back office process solutions.

17 years

of Experience

Processes100%

ISO 9001 Certified

95%

Client Satisfaction

2800m2

of our Own Offices

Our Services

Customer Support

Caring for our customers and their main asset, their customers, has been one of the fundamental premises of Synapsis since its inception. Starting out as a small call center, Synapsis has transformed and evolved substantially, becoming a provider of an extensive suite of BPO services.

Our aim is to facilitate our clients to create meaningful and lasting relationships with their clients. For this, our business runs with the latest generation of contact center (Genesys) and CRM tools.

Our staff of more than 350 employees operates globally backed by international certifications. Synapsis stands out for having COPC certified and registered coordinators who establish the criteria we use to operate on a daily basis.

Technical Support

We understand the importance of systems and workflows, and we have a keen understanding of the challenges inherent in technical support operations—particularly given our origin as a technology company.

We strive to work side-by-side with our clients in the optimization of the use of their key technology tools, both internally within the organization and towards the end-users. We add value to our services by enhancing our call center capabilities, adapting to the degree of complexity (or simplicity) required by our client’s objectives.

In this way, we are able to offer a range of services, from computer help desk, to highly specialized technical support services, all through a strong commitment to service, adherence to processes, and technical support based on experience and knowledge.

Revenue Generation

We work to identify, approach, inform, convince, convert and attract potential customers of your business. From market research to the implementation of a business plan, our team has a series of techniques and tools to boost your income, going beyond the traditional role of a contact center.

Some of our services include:

  • Implementation of commercial strategies.
  • Implementation of digital marketing campaigns.
  • Traditional telesales (up selling, cross selling).
  • Inside sales.
  • Appointment generation.
  • Sales over qualified leads.

Back Office

Back office services are a fundamental complement to our contact center operations. The particularity of each company, at the level of person, business model, industry, and systems, allows us to pay attention to data, gaining valuable insights into day-to-day operations.
We wholeheartedly believe that upper management executives need to simplify the tasks of registering, filing, consulting, transferring and reusing documents. This is why Synapsis is flexible and practical, able to manage—and focus on—the most relevant information for our clients and their needs.

Some of the Back office outsourcing services we provide include:

  • Control of contractual documentation.
  • Services activation
  • Management of returned shipments.
  • Digitization of data.
  • Management of sales channels (Channel Enablement).
  • and many more

Atención al Cliente

Transitamos la evolución desde el Call Center hacia el Contact Center siempre procurando ofrecer un servicio altamente profesionalizado con el objetivo de que nuestro cliente pueda establecer relaciones comerciales exitosas y duraderas en el tiempo con sus clientes.

Read More

Caring for our customers and their main asset, their customers, has been one of the fundamental premises of Synapsis since its inception. Starting out as a small call center, Synapsis has transformed and evolved substantially, becoming a provider of an extensive suite of BPO services.

We aim to allow our clients to create a meaningful and lasting relationship with their clients. We have the latest generation of contact center (Genesys) and CRM tools.

Our staff of more than 350 employees operates globally backed by international certifications. Synapsis stands out for having COPC certified and registered coordinators who establish the criteria we use to operate on a daily basis.

Soporte Técnico

Abarcamos desde Help Desk informático hasta servicios de soporte técnico altamente especializado a través de un fuerte compromiso de servicio, el apego a los procesos y un respaldo técnico basado en la experiencia y el conocimiento.

Read More

We understand the importance of systems and workflows, and we have a keen understanding of the challenges inherent in technical support operations—particularly given our origin as a technology company.

We strive to work side-by-side with our clients in the optimization of the use of their key technology tools, both internally within the organization and towards the end users. Enhancing our call center capabilities, we add value to our services, adapting to the degree of complexity required by the client’s objectives.

In this way, we are able to offer a range of services, from computer help desk, to highly specialized technical support services through a strong commitment to service, adherence to processes, and technical support based on experience and knowledge.

Generación de Ingresos

Trabajamos para identificar, acercar, informar, convencer, seducir y captar a los clientes potenciales de su negocio. Desde la investigación de mercado hasta la implementación de un plan comercial, nuestro equipo dispone de una serie de técnicas y herramientas para potenciar sus ingresos, yendo más allá del rol tradicional de un Contact Center.

Read More

Entre nuestros servicios se destacan:

  • Implementación de estrategias comerciales.
  • Implementación de campañas de marketing digital.
  • Televentas tradicionales (up selling, cross selling).
  • Inside sales.
  • Generación de citas.
  • Calificación de leads.
  • Ventas sobre leads generados.

Back Office

Dentro de los procesos de back office que brindamos se encuentran el control de documentación contractual, activación de servicios, gestión de envíos retornados, digitalización de datos, gestión de canales de venta (channel enablement), entre otros.

Read More

Back office services are a fundamental complement to our contact center operations. The particularity of each company, at the level of person, business model, industry, and/or systems and processes, allows us to pay attention to data, gaining valuable insights into day-to-day operations, without having our clients do the heavy lifting.

We wholeheartedly believe that upper management executives need to simplify the tasks of registering, filing, consulting, transferring and reusing documents.

This is why Synapsis is flexible and practical, able to manage—and focus on—the most relevant information for our clients and their needs.

 

Clients

Some of the organizations that have trusted Synapsis:

Working at Synapsis

At Synapsis, we are driven by challenges and we are motivated by our close proximity to other peers, both to solve the practical needs of consumers, to help find opportunities for improvement for our customers, and also to share the work space between colleagues.

Synapsis has been growing steadily, and we hope to continue on this path. We are looking for people who:

  • Want to learn and teach in a stimulating environment
  • Are interested in learning as much as they are in working
  • Have excellent interpersonal and social skills
  • Are active and entrepreneurial

If you are interested in joining the team, please chat with us!

 

Contact

Contact an account executive today!


We are here!

Paysandú 926 CP 11100 Montevideo, Uruguay

+598 2908 5091