SYNAPSIS

Smart Outsourcing

BPO | Contact Center | Back-Office Solutions

Tech Support | Lead and Revenue Generation

 Synapsis offers strategic outsourcing for different business processes. We pride ourselves in our ability to offer a complete service portfolio, including customer care, specialized technical support, back-office solutions, and lead and revenue generation, with more than a decade of experience in the world of BPO.

What is Synapsis?

Synapsis is a strategic outsourcing firm focused primarily on various business processes.

Using a state-of-the-art multimedia Call Center platform, we offer customer service and technical support services from our offices in Montevideo, Uruguay.

We are experts at identifying and attracting potential clients for your organization and we offer back office solutions to provide efficient support to the processes initiated from the interactions.

We want to be a pillar of growth and continuous improvement for all our clients. We provide a professional service that remains compliant with technical standards, both in training our dedicated staff, and building a lasting relationship with our clients.

synapsis-icono-contactos-por año

7.400.000

contacts per year
synapsis crecimiento en los ultimos años

60

growth in the past few years
synapsis 95 porciento clientes satisfechos

95%

satisfied clients
synapsis bpo outsourcing oficinas

2800m2

of office space

Synapsis offers customer service and technical support to organizations from our call center in Montevideo. We are experts identifying and capturing potential clients for your organization, and we offer a vast suite of back office process solutions.

7.400.000

contacts per year

60

growth in the past few years

95%

satisfied clients

2800m2

of office space

Our Services

Customer Support

Caring for our customers and their main asset, their customers, has been one of the fundamental premises of Synapsis since its inception. Starting out as a small call center, Synapsis has transformed and evolved substantially, becoming a provider of an extensive suite of BPO services.

Our aim is to facilitate our clients to create a meaningful and lasting relationships with their clients. For this, our business runs with the latest generation of contact center (Genesys) and CRM tools.

Our staff of more than 350 employees operates globally backed by international certifications. Synapsis stands out for having COPC certified and registered coordinators who establish the criteria we use to operate on a daily basis.

Technical Support

We understand the importance of systems and workflows, and we have a keen understanding of the challenges inherent in technical support operations—particularly given our origin as a technology company.

We strive to work side-by-side with our clients in the optimization of the use of their key technology tools, both internally within the organization and towards the end users. We add value to our services by enhancing our call center capabilities, adapting to the degree of complexity (or simplicity) required by our client’s objectives.

In this way, we are able to offer a range of services, from computer help desk, to highly specialized technical support services, all through a strong commitment to service, adherence to processes, and technical support based on experience and knowledge.

Revenue Generation

We work to identify, approach, inform, convince, convert and attract potential customers of your business. From market research to the implementation of a business plan, our team has a series of techniques and tools to boost your income, going beyond the traditional role of a contact center.

Some of our services include:

  • Implementation of commercial strategies.
  • Implementation of digital marketing campaigns.
  • Traditional telesales (up selling, cross selling).
  • Inside sales.
  • Appointment generation.
  • Sales over qualified leads.

Back Office

Back office services are a fundamental complement to our contact center operations. The particularity of each company, at the level of person, business model, industry, and systems, allows us to pay attention to data, gaining valuable insights into day-to-day operations.

We wholeheartedly believe that upper management executives need to simplify the tasks of registering, filing, consulting, transferring and reusing documents.

This is why Synapsis is flexible and practical, able to manage—and focus on—the most relevant information for our clients and their needs.

Some of the Back office outsourcing services we provide include:

  • Control of contractual documentation.
  • Services activation.
  • Management of returned shipments.
  • Digitization of data.
  • Management of sales channels (Channel Enablement).
  • and many more

Customer Support

We’ve transitioned from a call center to a full-fledged contact center, maintaining a highly professional service with our clients’ goals in mind. We want our clients to foster meaningful and sustainable commercial relationships with their customers.

Read More

Caring for our customers and their main asset, their customers, has been one of the fundamental premises of Synapsis since its inception. Starting out as a small call center, Synapsis has transformed and evolved substantially, becoming a provider of an extensive suite of BPO services.

We aim to allow our clients to create a meaningful and lasting relationship with their clients. We have the latest generation of contact center (Genesys) and CRM tools.

Our staff of more than 350 employees operates globally backed by international certifications. Synapsis stands out for having COPC certified and registered coordinators who establish the criteria we use to operate on a daily basis.

Tech Support

Our tech support services range from partly automated IT Help Desk Support, to a fully customized and specialized tech support service, depending on the client’s needs. We are committed to offering excellence in service, processes, and IT backup based on knowledge and past experience.

Read More

We understand the importance of systems and workflows, and we have a keen understanding of the challenges inherent in technical support operations—particularly given our origin as a technology company.

We strive to work side-by-side with our clients in the optimization of the use of their key technology tools, both internally within the organization and towards the end users. Enhancing our call center capabilities, we add value to our services, adapting to the degree of complexity required by the client’s objectives.

In this way, we are able to offer a range of services, from computer help desk, to highly specialized technical support services through a strong commitment to service, adherence to processes, and technical support based on experience and knowledge.

Revenue Generation

We work to identify, attract, inform, convince, and convert potential clients for your business. From intensive market research, to the full implementation of a short- or long-term commercial plan, our team is equipped with a unique set of tools and techniques to increase revenue generation—going far beyond our capabilities as a contact center.

Read More

Some of our services include:

  • Implementation of commercial strategies.
  • Implementation of digital marketing campaigns.
  • Traditional telesales (up selling, cross selling).
  • Inside sales.
  • Appointment generation.
  • Lead generation.
  • Sales over qualified leads.

Back Office

Our back office services includes: contractual documentation control, service activation, management of returns, data digitalization, and channel enablement, among others.

Read More

Back office services are a fundamental complement to our contact center operations. The particularity of each company, at the level of person, business model, industry, and/or systems and processes, allows us to pay attention to data, gaining valuable insights into day-to-day operations, without having our clients do the heavy lifting.

We wholeheartedly believe that upper management executives need to simplify the tasks of registering, filing, consulting, transferring and reusing documents.

This is why Synapsis is flexible and practical, able to manage—and focus on—the most relevant information for our clients and their needs.

 

Clients

Some Organizations That Trust Synapsis

logos-clientes-synapsis
logos-clientes-synapsis-vertical

Working at Synapsis

At Synapsis, we are driven by challenges and we are motivated by our close proximity to other peers, both to solve the practical needs of consumers, to help find opportunities for improvement for our customers, and also to share the work space between colleagues.

Synapsis has been growing steadily, and we hope to continue on this path. We are looking for people who:

  • Want to learn and teach in a stimulating environment
  • Are interested in learning as much as they are in working
  • Have excellent interpersonal and social skills
  • Are active and entrepreneurial

If you are interested in joining the team, please complete the form below:

Contact

Get in touch with an account executive today:

Our Offices

Paysandú 926 CP 11100 Montevideo, Uruguay

+598 2908 5091

mapa synapsis smart outsourcing