Multi-channel customer service: more is better?
What does an omni-channel strategy for customer service involve? How does it work and how does it differ from the multi-channel model? Is more better?
What does an omni-channel strategy for customer service involve? How does it work and how does it differ from the multi-channel model? Is more better?
Omni-channel, artificial intelligence and bots with human voice are some of the concepts that are already being applied.
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