BPO
Multi-channel customer service: more is better?
What does an omni-channel strategy for customer service involve? How does it work and how does it differ from the multi-channel model? Is more better?
February 18, 2022
Blog Posts
What do the contact centers of the future look like?
Omni-channel, artificial intelligence and bots with human voice are some of the concepts that are already being applied.
October 28, 2021
Highlight: Porto Seguro
We assembled a team of professionals to process outstanding cases. By August, the annual turnover target had already been exceeded - find out how we did it!
September 20, 2021
Highlight: BROU
In four weeks we achieved almost 100% effectiveness - find out how we did it!
August 31, 2021
Clutch chooses us as one of the best BPO companies in 2021
Clutch, the international B2B review platform, recognised us as one of the top BPO service providers of 2021.
May 8, 2021